Hey [name]!

Thanks for reaching out. I completely understand wanting to make sure this is the right fit for you. My priority is to ensure that everyone who joins [name of offer] gets the results they’re looking for, and I want to support you in making the most of what you’ve invested in.

Before we proceed with the refund, I’d love to hear more about what’s not working for you or where you feel stuck - I’ve seen many people have a breakthrough once they get some extra guidance. I’m happy to offer additional support or resources to make sure you get everything you need.

However, if you still feel this isn’t right fit, I totally respect that and will process the refund as per our policy.

Let me know how you’d like to move forward, and I’m here to help in any way I can!